Department of Motor Vehicles Experience Redesign
Apart of a 5-person team we ventured in the DMV with hopes of fixing a broken system and a horrid experience. We heuristically evaluated the current website and physical space. We focused our research on the renewing your driver’s license experience from the beginning to the end. Based upon my user research I developed a system that heavily integrated the DMV website and physical space. Online I streamlined the experience to 5-10 minutes and in the physical space a projected 10-15 minutes.
Click below for field research and design solutions.